About English Testing Canada

Philosophy

Our mission is to provide English language education and assessment in a friendly and progressive setting. We believe everyone should be treated with dignity and respect. We welcome everyone regardless of nationality, status, race, ethnicity, class, caste, creed, religion or ideology, (dis)ability, age, gender, gender identity, or sexuality. Our assessments are scored without bias. In circumstances where a photograph is necessary, women who choose to face-veil can be photographed in a women-only room. Accommodated English language instruction and examinations are available for people with disabilities. Many of our staff are multilingual, and our goal is to have our staff reflect the diversity of our students.

 

Feedback

WE WELCOME YOUR FEEDBACK!

Please send your compliments and concerns to Dr. Georgia Wilder, Director (gwilder@myetc.ca), or fill out a feedback form at our test centre. All feedback will be taken seriously, and the Director will respond to everyone within one week. 

A representative from English Testing Canada would be happy to answer your questions by phone, email, or in person at our office. We can also arrange to have a representative visit your institution if you have a group of students or teachers who would like to know more about English language testing.

If you wish to provide feedback on the way English Testing Canada provides services to people with disabilities, you can send an email to gwilder@myetc.ca or tell us about your experience in the format that is most accessible to you.

If you have a concern regarding the administration of the IELTS test, you will need to fill out a complaint form in the examination room before you leave. (We need to address any problems before scores are released.) All IELTS test-day complaint forms will be sent the next business day to British Council representatives, and will be addressed on a case-by-case basis.

 

University of Toronto

English Testing Canada began as a program of New College, University of Toronto, and is now run independently.  Our practices follow the University of Toronto's guidelines for academic integrity. Each year, a community-engaged learning student from New College receives a university credit for working with us at ETC.